Cancellation and Refund Policy
As a Merlin member, you gain exclusive access to:
- The power and insights of an institutional grade trading strategy at your fingertips.
- A carefully researched framework for analyzing markets.
- Access to the TR150 Watchlist – a weekly generated list of the highest potential growth stocks.
We understand that sometimes life gets in the way and you may need to cancel your membership. If you'd like to take a break from Merlin's quest to help you become a profitable trader, follow the steps below.
How to cancel your Merlin membership
On the top hand navigation, visit the Account page and click on the Cancel button underneath your membership level.
If you'd prefer to contact us directly to cancel, you can email us at [email protected] and we'll help take care of it for you. If you choose the email method, make sure to include the username or email address that you signed up with so we can identify your account. Your account will be canceled at the time of email so please do not request cancellations for future dates.
You can choose either cancellation method, you do not need to do both.
We’d love to hear your thoughts to help improve memberships for others. Enter any feedback you may have in the box and then click Yes, Cancel My Account.
We’ve put a great deal of work into creating quality products and services and we pride ourselves on being one of the most transparent trading services out there.
We have a responsive support team ready to help before you make any buying decisions. If you have any hesitations or questions prior to joining, reach out to us and we're happy to help.
- Not sure a certain scan is the one you need?
- Have some questions about Merlin before you join the free trial?
That's what we're here for! Use the contact page to reach us.
We want you to able to make an informed decision and we're here to help you through that process with:
- A free trial to make sure Merlin is the right fit for you.
- Complete transparency with monthly performance reports (published since strategy inception).
- A helpful and quick support team to answer your questions.
During the 14-day trial period, you can take a test drive to see if Merlin is for you. You have that time to make a clear decision as to whether or not you are going to proceed with your membership. If you're not satisfied for any reason, cancel before the 14th day and you won't be billed a dime, no questions asked.
You can cancel your membership on your own at any time by following the steps above in our cancellation policy.
If you do not cancel your membership before the 14th day, you will be automatically enrolled in your membership and billed for the term you selected at checkout. We don’t provide refunds once your trial period has expired simply because your circumstances have changed or you've changed your mind.
Digital downloads (scans and products)
We stand behind our products and your satisfaction with them is important to us.
Because the information is entirely available immediately upon download, there are no refunds or exchanges given for digital goods purchased at the Trade Risk such as trading tools, scans, custom coding, or consulting.
However, if you have an issue or error with the downloaded product, please email us at [email protected] and we will make sure to resolve it for you.